Privacy Policy
Lavender Splendour Cleaning Services
Last updated: October 2025
At Lavender Splendour Cleaning Services, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make an enquiry, or use our cleaning services.
1. Who We Are
Lavender Splendour Cleaning Services (“we”, “our”, or “us”) is a professional cleaning company based in the United Kingdom.
Business name: Lavender Splendour Cleaning Services
Website: www.lavendersplendour.co.uk
Email: info@lavendersplendour.co.uk
Phone: 07926 482417
We are the “data controller” for the purposes of data protection law, meaning we decide how and why your personal data is used.
2. What Information We Collect
We may collect and process the following types of personal data:
Contact information: your name, address, email address, and phone number.
Service information: details about your cleaning requirements, property type, and preferences.
Payment details: if applicable, processed securely via trusted third-party payment systems.
Communication data: information contained in emails, contact forms, or phone calls.
Website usage data: IP address, browser type, and pages visited (collected via cookies or analytics tools).
We do not collect or store sensitive personal information unless necessary to provide a specific service (e.g. access instructions or health considerations) and only with your consent.
3. How We Use Your Information
We use your personal information to:
Provide and manage our cleaning services.
Communicate with you about bookings, quotes, and enquiries.
Process payments securely.
Improve our services and website experience.
Comply with legal or regulatory obligations.
We will never sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing
We process your personal data under one or more of the following lawful bases:
Contract: to provide cleaning services and manage your bookings.
Consent: when you agree to receive updates, newsletters, or marketing communication.
Legitimate interest: to improve our services or respond to your queries.
Legal obligation: to meet regulatory or tax requirements.
5. Data Storage and Security
We take your privacy seriously and use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
Your personal data is stored securely on password-protected systems and is only accessed by authorised personnel.
6. How Long We Keep Your Data
We retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting obligations.
After this period, your data will be securely deleted or anonymised.
7. Sharing Your Information
We may share limited information with:
Trusted service providers (e.g. payment processors, website hosting, or IT support) who help us operate our business.
Legal authorities, if required by law or to protect our rights.
All third parties are required to respect your privacy and only use your data in line with this Privacy Policy.
8. Your Data Protection Rights
Under the UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data (“the right to be forgotten”).
Object to or restrict how we process your data.
Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us at info@lavendersplendour.co.uk We will respond within one month.
9. Cookies and Website Analytics
Our website may use cookies to enhance your browsing experience and analyse site performance.
You can manage or disable cookies in your browser settings at any time.
We may also use analytics tools (such as Google Analytics) to understand how visitors use our site — all data collected is anonymised.
10. Links to Other Websites
Our website may include links to external sites. Please note that we are not responsible for the privacy practices or content of other websites. We recommend reading their privacy policies separately.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Lavender Splendour Cleaning Services
Based in Alconbury, Cambridgeshire
email: info@lavendersplendour.co.uk
tel: 07926 482417